For full event setup instructions, reference:

Important Visibility Rule

Before setting up event access, first confirm which ticketing system the event is using.

In GroupOS Ticketing System, visibility is controlled through tickets.
This means that who can see the ticket determines who can access the event.
If External Ticketing System, visibility is set in the Event Details page.
This means you need to set the event visibility directly on the event itself because registration is happening outside of GroupOS.

If Using GroupOS Ticketing System

Set Visibility Through Tickets

When using the GroupOS Ticketing System, event visibility is controlled through the ticket setup.

📌 Important: If there is no active ticket available, the event will not be visible to anyone. At least one ticket must be active and visible to the intended audience for the event to appear.

1. Go to the event’s Tickets section and create the ticket.
The ticket settings determine who can see and register for the event.

2. Set the ticket audience based on who should have access:

Everyone
Use this for public events or events open to a wider audience.
Public only
Use this when the ticket should be available to non-members or external guests.
Members only
Use this when only logged-in members should be able to access the ticket.

If the ticket should only be available to a specific group of Members, use the restricted access settings. ⬇️

For example, if you are creating a private chapter event, the ticket should be restricted to that chapter’s tag, plan, or user list.

You can restrict by:

Membership plan
Tags
Specific users
Imported user list

Use restrictions when the ticket should be available only to a specific group, such as a membership tier, chapter, sponsor group, VIP list, or approved guest list.

If selecting by plan or tag, choose the correct options from the dropdown fields.
If selecting individual users, enter their emails manually or use the import option.

The platform will show user counts such as users, non-users, and errors.

Review these carefully before saving to make sure the correct people were added.

📌 Important Note: Ticket Visibility Can Vary Within the Same Event

When using the GroupOS Ticketing System, visibility is controlled at the ticket level.

This means each ticket can have its own visibility rules, and only the people included in that specific ticket’s audience will be able to see that ticket.

For example, one event can have multiple tickets with different visibility settings:

General Admission Ticket visible to everyone
Members Only Ticket visible only to members
VIP Ticket visible only to selected users or tags
Sponsor Guest Ticket visible only to an imported guest list

Each person will only see the ticket or tickets they have access to. Anyone who is not included in a ticket’s visibility rules will not see that ticket.

Because of this, the same event can have several ticket types with different access levels. Always review each ticket individually to confirm the correct audience can see it.

If Using External Ticketing System

Set Visibility on the Event Details Page

When using an External Ticketing System, visibility is not controlled by GroupOS ticket settings. Instead, it is controlled in the Event Details page.

In the Event Details page, after you select the External Ticketing System, see below the option to edit the Audience. You have several options:

1. Public
Use this when the event should be viewable by people outside the community.

The checkbox must be checked for it to be visible.

2. All Members
Use this when the event should be visible to all logged-in community members.

3. Restricted
Use this when the event should only be visible to selected groups, plans, tags, or specific users.