Use this SOP to create a new ticket for an event in GroupOS.

Tickets control how attendees register, how much they pay, who can access the ticket, when the ticket is available, and whether any extra settings like discounts, forms, approval, or cancellation are needed.

Before creating the ticket, confirm the ticket name, price, quantity, visibility rules, availability dates, audience access, cancellation policy, and whether the ticket should require approval.

Related SOPs:
​How to Create In-Person Events
​How to Create Virtual Events
​How to Create To Be Announced Events

Open your event from the admin dashboard, navigate to the Tickets section, and click on 'Add ticket.'

This will open the ticket creation window, where you can configure the ticket name, price, availability, audience, restrictions, and advanced settings.

In the Ticket name field, enter the name of the ticket.

This is the name attendees will see when they register, so it should clearly describe what the ticket gives them access to.

By default, the 'General Admission' ticket name will be set.

Use the Ticket description field to explain what is included with the ticket.

This can include access details, benefits, restrictions, or any important notes the attendee should know before registering.

Tip: You can add images, videos, links, bullet points, and different text sizes. Use this space to make the ticket feel clear, polished, and helpful for attendees.

Select whether the ticket is paid or Free.

If the ticket is paid, enter the price in the Price field.

Make sure the price is accurate before saving, especially if the event has multiple ticket types or pricing windows.

For free tickets, confirm that the ticket is set to Free

In the Available quantity field, enter the maximum number of tickets available.

This controls how many people can register with this ticket type.

For example, if only 100 spots are available, enter 100.

Use the Ticket Approval setting if registrations need to be reviewed before the attendee is officially confirmed.

When ticket approval is enabled, the attendee can submit their registration, but their ticket will remain pending until an admin approves or declines it.

For the full approval process, reference the SOP
​

The Visibility section controls when this ticket becomes available for purchase or registration.

You can choose from:

The Audience section controls who can purchase or claim the ticket.

Choose the correct audience based on who the ticket is meant for.

Use restrictions when the ticket should be available only to a specific group, such as a membership tier, chapter, sponsor group, VIP list, or approved guest list.

The platform will show user counts such as users, non-users, and errors.

Review these carefully before saving to make sure the correct people were added.

Use Tickets per order to control how many tickets one user can purchase or claim at one time.

Set the minimum and the maximum number of tickets available for purchase.

For example, if attendees should only be able to claim one ticket, set both the minimum and maximum to 1.

Use the Ticket discount section if this ticket should include a discount.

You can select:

Enter the discount value and set the discount end date.

Use the Application form setting if attendees need to complete a custom form as part of registration.

Make sure the form has already been created before linking it to the ticket.

Use the Allow cancellation setting if attendees should be able to cancel their own ticket.

Turn on Allow cancellation, then enter the Cancellation deadline.

The cancellation deadline is the number of days before the event begins when attendees can still cancel.

For example:

Cancellation is also a per-ticket setting, not a per-event setting.

For the full cancellation workflow, refer to the GroupOS SOP

Once all ticket details are complete, review the setup carefully.

When everything is correct, click Save and close.

The ticket will now be added to the event based on the visibility and audience rules you selected.