This guide covers everything: how to set it up, what your attendees will experience, how to manage requests, and all the details you need to know as an admin.

Ticket Approval is a per-ticket feature that holds registrations in a pending state until you approve or decline them. Payment is captured as a hold on the attendee's card: Not charged until you make a decision.

Once you act:

⚠️ Payment holds last 7 days. If you haven't approved or declined within 7 days, Stripe automatically releases the hold, and the registration is not confirmed.
Make it a habit to action pending requests within 24–48 hours.

Open your event from the admin dashboard, navigate to the Tickets section, and create at least 1 ticket.

When editing the ticket, turn on the Approval required toggle.

Once enabled, the ticket card will show a "Requires approval" label to users.

💡 Per-ticket, not per-event. Each ticket type is configured independently. You can mix some tickets that are open and some that require approval within the same event. The toggle lives on the ticket, not on the event itself.
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To be notified about every single request, an automation needs to be set up so specific email for each community receives these notifications.

As soon as the ticket is live and people start booking, any attendee awaiting a decision will show Approve and Decline action buttons in the Status column.

So you can easily approve or decline any request.

Click the action that applies. Everything else happens automatically:

As soon as you approve or decline someone, their status will be changed.

A Status column showing Pending Approval, Going, or Not Going for each attendee.

In your Events list, a Pending Approvals column lets you see at a glance which events have pending requests (if any).

As soon as the Approval Required ticket is live, users will be able to register.

Before selecting a ticket, attendees see the "Approval required" label clearly on the ticket card. They know upfront that a confirmed spot isn't guaranteed.

The checkout flow works exactly like a regular ticket purchase: Select ticket → Fill in form (if any) → Add-ons (if any) → Payment → Request submitted, but instead of the registration confirmation, they do see the 'Approval Pending' screen.

Their payment is placed on hold. The amount is reserved on their card but not charged until you decide.

Immediately after completing checkout, the system automatically sends them a pending approval confirmation email. This confirms their request was received and is under review.

If any ticket in an order requires approval, the entire order goes pending. You approve or decline the whole order as one unit, not ticket by ticket. This includes any open tickets in the same order.

Ticket Approval gives you a clean, reliable way to vet registrations without disrupting the checkout experience for attendees.