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How to Offboard Members

Doina Chilat avatar
Written by Doina Chilat
Updated over a month ago

Removing someone from your community is a quick and seamless process.

Once a member is offboarded, they’ll immediately lose access to the platform.

Here’s how to do it:

  1. Go to Admin → Members

  2. Find the member you want to remove

  3. Click the three dots next to their name


4. Select Cancel Subscription

  • Choose when you want the subscription to end:

    • Immediately

    • End of the current period

    • On a custom date

  • And choose the Refund type

That’s it. Their subscription will be canceled, and they’ll no longer be able to access the platform.

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